SHIPPING & RETURNS

All products are in stock and shipped from Melbourne, Australia within 2 business days.

Estimated delivery times:

• Australia: 4–9 business days
• International: 5–11 business days (depending on destination)

Shipping costs are calculated at checkout.

Once your order has been dispatched, tracking details will be provided via email.

Customers may also choose to collect their order at checkout from one of the following locations:

• Maximinima Store — 254 Dorcas Street, South Melbourne VIC 3205
• Akana Handcrafts (stockist) — Aisle B, Store 77, South Melbourne Market, South Melbourne VIC 3205

You will receive a notification when your order is ready for collection.

We offer one complimentary Australia Post return label per Australian order for a size exchange of the same style and colour, subject to stock availability.

For refunds due to change of mind, or exchanges to a different colour or style, customers are responsible for return postage.

If you wish to return or exchange your purchase, please submit a request within 14 days of delivery.

Once your return arrives at our warehouse, it is typically inspected and processed within 3–5 business days.

Total return and exchange timelines may vary depending on postal transit times.

To ensure you receive all updates, please check your junk or spam folder, as emails may occasionally land there.

For any questions or assistance, please visit our contact page.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

You are entitled to a repair, replacement, or refund if a product is faulty, unsafe, not as described, or not fit for purpose. In the case of a major failure, you are entitled to choose a refund or replacement.

These consumer guarantees apply independently of our change-of-mind return conditions.

General Eligibility:

Returns or exchanges are only accepted if all listed conditions are met. Incorrect or damaged items should be reported as soon as possible after delivery so we can assist with a replacement.

Product Condition:

Products must be unworn and unused, with all original tags attached.

Original Packaging Requirement:

Products must be returned in their original product box and in overall good condition.

Customers are advised to keep the box until they are confident with their size and fit.

Restocking Fees:

We do not charge restocking fees on returns or exchanges.

Return Label Placement:

The return shipping label must be attached to the outer satchel or mailing packaging. Any previous shipping labels must be removed. Labels must not be attached directly to the product box.

Change-of-Mind Eligibility

Products showing signs of wear, or items returned without their original packaging, are not eligible under the change-of-mind policy.

Try-On Guidance:

Customers are advised to try shoes on carpeted surfaces to avoid marking the soles.

Non-Compliant Returns:

Returns or exchanges that do not meet these conditions may be refused. In such cases, return shipping back to the customer may apply.

Order Cancellations

Orders may be cancelled before they have been dispatched. If you wish to cancel an order, please contact us as soon as possible via our Contact page and include your order number.

Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item after delivery, you may return it in accordance with our Returns & Exchanges policy.

We provide one complimentary Australia Post return label per Australian order for a size exchange of the same style and colour, subject to stock availability.

We also cover return shipping costs for faulty, damaged, or incorrectly supplied items.

For refunds due to change of mind, or exchanges to a different colour or style, customers are responsible for return postage.

Shipping fees and duties are non-refundable.

Refunds are issued to the original form of payment only.

We recommend using a tracked shipping service for all returns, as we are unable to process refunds or exchanges for items that do not arrive at our warehouse.

Returns and exchanges are managed by the original retailer. If you purchased directly from the Maximinima Store or maximinima.com, we will be happy to assist with your return or exchange. Items purchased from stockists must be returned through the original place of purchase.

One complimentary prepaid return label is available for eligible Australian size exchanges (same style and colour only).

If an exchange item costs more than the original purchase, the customer must pay the price difference. A separate payment link or PayPal invoice will be issued.

If the exchange item costs less, the difference will be refunded to the original payment method.

Exchanges are not offered on international orders.

International orders may be subject to import duties, taxes, VAT, or customs fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

For orders shipped to the United States, applicable duties and import taxes are calculated and collected at checkout. This allows us to handle the import process on your behalf and helps ensure a smoother delivery experience without additional charges upon arrival.

For other international destinations, MAXIMINIMA does not collect international taxes or duties at checkout unless explicitly stated. Any applicable fees must be paid by the recipient upon delivery or customs clearance.

For more detailed information, please refer to our Taxes & Duties page.

Customs policies vary between countries, and we recommend contacting your local customs office for more information prior to placing your order.

Delays caused by customs processing are outside our control and may affect delivery timeframes.

Duties and taxes are non-refundable.