Frequently Asked Questions

You can request a return by contacting us with your order number. As part of our Free First Size Exchange (AU), we'll cover the return postage for your first Australian size exchange. Items must be unworn and returned in their original condition and packaging.

Yes. We offer one complimentary Australia Post return label per Australian order for a size exchange of the same colour, subject to stock availability.

Free size exchanges are available for Australian orders only. International orders are not eligible for exchanges.

If you'd like to exchange for a different colour, or return your order for a refund, return postage is the customer's responsibility.

Once your return is received and inspected, refunds are typically processed within 3–5 business days to the original payment method. Your bank or payment provider may take additional time to finalise the refund.

Delivery times depend on your location.

Orders are shipped from Melbourne, Australia within 2 business days.

Estimated delivery times (from dispatch date):
Australia: 4–9 business days
International: 5–11 business days

You will see the most accurate delivery estimate at checkout. Tracking details will be provided once your order has been shipped.

International shipping is available in selected regions. Shipping options and rates are displayed at checkout. Applicable duties and taxes will be shown at checkout where available. For more detailed information, please visit our Taxes & Duties page.

Yes. Once your order is dispatched, you will receive tracking via email. Tracking updates may take time to appear depending on the carrier.

If your order has not been dispatched yet, we will do our best to help. Contact us as soon as possible with your order number. Once shipped, changes may not be possible.

Available payment methods are shown at checkout and may include card, PayPal, Shop Pay, and other express options depending on your region. All payments are processed securely.

Please check spam or junk first. If you still cannot find it, contact us and we will confirm your order status.

Measure your foot length and match it to the Recommended Foot Length column in our size chart. Still not sure? Contact us and we will recommend the right size.

Our sneakers feature a foot-shaped fit with a wider toe box by design. This creates natural space for your toes and may feel different from conventional sneakers. We recommend referring to our size guide for the best fit.

If you are new to barefoot style shoes, start with shorter wears and increase gradually. Everyone adapts differently. Some people prefer a gradual transition, while others feel comfortable from day one. The 6 mm sole with a 5 mm insole offers a softer introduction to the barefoot feel.

Wipe the leather with a soft dry cloth, or a slightly damp cloth for light marks. For deeper cleaning, remove the laces first, then use a leather cleaner made for full grain leather. Wipe clean and let them air dry naturally at room temperature.

Light rain is fine, but avoid heavy soaking. If they get wet, gently pat them dry with a towel and let them air dry naturally at room temperature. To help them keep their shape and dry faster, you can stuff the inside with a clean, dry, non dyed cloth that will not bleed colour into the lining. Avoid direct heat, heaters, hairdryers, and direct sunlight.

Conditioning helps keep the leather soft and prevents it from drying out. Use a quality leather conditioner occasionally, especially if you wear them often. A leather protector spray can also help with water and stain resistance. Always test on a small hidden area first to avoid dramatic colour change.

We are based in Melbourne, Australia, and all orders are dispatched from our Melbourne warehouse.

Yes, you can visit us at our South Melbourne store located at 254 Dorcas Street, South Melbourne VIC 3205.

Our collection is also available at Akana Handcrafts, Aisle B, Store 77, South Melbourne Market, South Melbourne VIC 3205.

For current opening hours, please visit our Contact page.

Reach out through the link below and we will reply as soon as we can. Adding your order number speeds things up. You can also visit us at our Maximinima Store in South Melbourne or our stockist, Akana Handcrafts at South Melbourne Market.